Insurance Advisers Code of Practice
FOS provide accessible, fair and independent dispute resolution
All reputable professions are governed by a strong Code of Practice – and insurance broking is no different.
The Insurance Brokers Code of Practice is an agreement between NIBA and its members (and other brokers who subscribe to the Code), which sets out the minimum service standards that clients can expect from brokers. It also outlines how complaints and disputes regarding potential breaches of the Code can be resolved.
The Code aims to:
- build professional competence in the broking profession; and
- increase consumer confidence in insurance brokers – and the role they play in the insurance process.
The service standards outlined in the Code are also aimed to safeguard self-regulation of the broking industry.